Everyone says "build a surrogate marketplace."

Marketplaces are one of the clearest company-building ideas of the internet era. There is supply. There is demand. There is information asymmetry. There is friction. Build the platform, improve discovery, standardize the transaction, and the market gets more efficient.

But in family formation, I think it is already too small.

A surrogacy or egg donation journey is not one transaction. It is a long, emotional, regulated, multi-party project. It crosses intended parents, surrogates, egg donors, recruiters, coordinators, clinics, attorneys, insurance, finance, medical records, and support.

Every boundary is a chance for context to disappear.

What did the intended parents already hear?

What is sensitive and should not be shared?

What changed since the last conversation?

In most high-trust service categories, the answer to those questions lives in people.

A coordinator remembers. A recruiter follows up. A case manager checks the spreadsheet. A staff member finds the fax. A partner emails a PDF. A human carries the work forward.

The more I build in this space, the more I believe the winning company will not look like a simple listing site. It will look like a continuity layer: a trusted operating system that carries context, consent, workflow, and case state across the full journey.

A marketplace helps parties find each other.

A continuity layer helps the journey survive every handoff after that.

The distinction matters because it changes what you build first.

If you think the opportunity is a marketplace, you start with profiles, search, filters, and transactions.

If you think the opportunity is continuity, you start with state.

I put a visual version of this thesis into the Patriot Conceptions 

: AI intake, matching rationale, source receipts, partner handoffs, and a continuity layer that keeps a journey legible after the first match.

At Patriot Conceptions, we have spent years building pieces of this layer: AI intake, mobile progress, admin workflows, medical records, partner access, referral loops, and case state.

The point is to stop making humans act as the only integration layer.

Great operators should not have to be the database, the router, the memory, the compliance layer, and the emotional support layer all at once.

Software should carry more of the continuity so humans can do the work only humans can do: judgment, empathy, trust, and care.

This is also why AI is powerful here, but not in the way many people expect.

The opportunity is not "an AI chatbot for surrogacy."

The opportunity is using AI to make messy human inputs legible to the workflow.

A conversation becomes structured progress.

A profile becomes more than a static bio.

A case becomes an evolving state machine with human oversight.

That is the beginning of a market network.

That is very different from a simple transaction.

I believe many of the next great companies will be built in categories that outsiders dismiss as "services."

But "services" often means "complex human coordination that software has not yet made legible."

When software finally does make it legible, the category changes.

The question is not: who can build the prettiest marketplace?

The question is: who can carry trust across the journey?

And that is why I think the hard part is not matching.

What other high-trust service market is really a continuity problem disguised as a marketplace?
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The Hard Part Is Not Matching